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(Last updated on June 14, 2011)
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 Citizen Charter |
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Citizen Charter |
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| Service Quality Policy |
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Service Quality Policy |
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| Service Quality Manual |
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Service Quality Manual |
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Supplementary instructions
1) Documented Procedure for Management Review SQM 3.1 Clause (ii)
2) Documented Procedure of Internal Audit CBEC SQP 05
3) Performa for internal audit non confirmity report |
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Customer Grievance
Redressal Procedure |
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To be followed by customer |
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To be followed by department |
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List of Public Grievance Officers |
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| Contact us |
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JD SEVOTTAM (DGICCE)
Ph: 011-23370663
Sevottam Section: 011-23370590
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Feedback & Suggestion |
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Training material for
departmental officers |
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17 step guide |
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Checklist to measure SEVOTTAM implementation |
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Training Calender |
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